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KCCL is an initiative of independent Cable TV Operators...


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BCN is a Cable operator from Andhra having a subscriber...


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VK Digital is the first and largest operator with Full HD Digital TV...


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TCN is a Cable operator from Andhra managing various local cable...


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Subisu is a privately owned company in the fields of trading...


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Kerala Communicators Cable Ltd (KCCL), Kerala, India is an initiative of independent Cable TV Operators in Kerala under the guidance of Cable Operators Association (COA). It is a conglomeration of more than 4000 independent cable networks functioning all over Kerala. They have a subscriber base of 3.5 Million currently and estimating it to grow at a faster pace for coming years.

Challenges:
  • Managing a huge subscriber base manually has lead to several discrepancies in data, communication, provisioning & audits related to broadcaster and other logistics partners
  • Restriction of the application among various departments & users
  • Customer bifurcation for managing the huge subscriber base efficiently
  • Centralized system to handle the huge fleet of LCOs, field force personnel, employees etc.
  • Comprehensive revenue sharing model
  • Prepaid Billing- Daily burn feature
  • Simulcrypt

Solution Highlights:
  • Uploading very large data of subscribers into the database seamlessly
  • Easy segregation of subscribers in accordance with use cases and business rules was ensured, bringing down the workload on administrator
  • A customised client tree (hierarchy) was integrated into the system. This has enabled tracking of inventory, customer payments & partner settlements & revenue shares
  • Comprehensive reports
  • Sending various provisioning commands such as OSD, STB mails, etc.
  • Support for both Prepaid & Postpaid business models

Business Benefits:
  • Scalability
  • Automated provisioning
  • Managing the LCO’s operations
  • Extensive product catalogue management

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Bhimavaram Cable Network (BCN), Andhra Pradesh, India is a Cable operator from Andhra having a subscriber base of around 500K currently. They initially began with Analog services and then moved to digital network during digitization.

Challenges:
  • Smooth transition from Analog to digitalization
  • Managing on-field operations, such as customer onboarding, package activation & deactivation, collections, etc.

Solution Highlights:
  • Role-based access management
  • DAS and Non-DAS Subscriber Management & Billing
  • 360-degree view of subscriber
  • Inventory Management with In & Outflow to different locations
  • Provision of android based Mobile application to handle on-field operations.
  • Customized dashboards

Business Benefits:
  • Effective subscriber management
  • Enhanced customer experience via CRM module
  • Reduced packaging time by providing real-time user-friendly interfaces
  • Quicker response times to customer issues
  • Enabled accuracy and transparency in billing

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VK Digital Pvt Ltd., Chennai, India is the first and largest operator with Full HD Digital TV, Internet & Fiber Optic Network in Tamil Nadu. They have a Subscriber base of 200K currently.

Challenges:
  • A centralized system that can handle more than 2 million subscribers and support multiple service offerings
  • Automated provisioning
  • Dunning Process
  • Quick launch of services
  • Enable remote transactions on the handheld devices of field personnel
  • Duplication of packages
  • Integration with 3rd party systems like advanced contact centre, CAS, payment gateway, mobile SMS gateway

Solution Highlights:
  • Centralized web-based system
  • Flexible packaging, pricing& service bundling with price differentiator as Customer type, Region & Resellers
  • Support postpaid, prepaid & advance billing
  • Dealer management
  • Automated Provisioning
  • Advanced CRM
  • Provision of Mobile application

Benefits:
  • Seamless integration with various external systems
  • Single, centralised and robust solution for prepaid and post-paid business models
  • Effective inventory management
  • Scalable to manage growing subscriber growth

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Tanuku Cable Network (TCN), Andhra Pradesh, India is a Cable operator from Andhra managing various local cable operators (LCO’s) and having a subscriber base of around 400K currently.

Challenges:
  • Portal for LCO’s to perform various functions such as activation, payments, etc.
  • Effective inventory management
  • Customised billing process
  • Customised activation & deactivation process to adhere to their specific business rules

Solution Highlights:
  • LCO portal with a facility to perform various operations, view dashboards, manage users, credit management, etc.
  • Extensive and flexible product catalogue management
  • Load balancing of servers has been implemented on client premise to handle huge number of subscribers from thousands of logins effortlessly
  • Settlements based on different criteria’s
  • Bulk processes
  • Temporary manual activations & deactivations using token concept
  • Integration with payment gateways, SMS gateways, cloud telephony

Business Benefits:
  • Ease of operations
  • Faster time to market
  • Efficient business management

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Subisu Digital, Nepal is a privately owned company in the fields of trading, cable TV and cable internet. They offer service to both residential and corporate customers.

Challenges:
  • Safeview CAS integration for offering OTT services
  • Audit & other general reports
  • Provision to create customers with commercial interests who will be having a considerable number of STBs

Solution Highlights:
  • OTT Implementation with a lot of flexibility to create packages constituting live events & assets
  • All functional reports
  • Simulcrypt
  • Customer hierarchy

Business Benefits:
  • Centralized service activation & deactivation
  • Higher collection efficiency
  • Usage-driven packaging & promotions
  • Capacity to manage growing subscriber base
  • Enhance remote field force management

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